Privacy Policy

Last updated: July 22, 2026

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Who We Are

This Privacy Policy applies to 1000472434 Ontario Ltd., operating under the brand name Sophi Exchange.

Sophi Exchange is a FINTRAC-registered Money Services Business (MSB) and an approved Payment Service Provider under the Bank of Canada's Retail Payment Activities Act (RPAA). We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable Canadian privacy laws.

Information We Collect

Depending on the services you use, we may collect:

Full name
Email address
Telephone number
Residential address
Date of birth
Government-issued identification (where required)
Payment and transaction information
Communications with our team
Information required to satisfy Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations

We may also automatically collect technical information including:

IP address
Browser type
Device information
Website usage statistics
Cookies and similar technologies

How We Use Your Information

We use your information to:

Provide our services
Process international payments
Verify customer identity
Meet legal and regulatory obligations
Prevent fraud and financial crime
Improve our website and customer experience
Respond to inquiries
Communicate important updates

Sharing Information

We may share personal information with:

Banking partners
Payment service providers
Identity verification providers
Regulatory authorities
Law enforcement agencies where legally required
Professional advisers and auditors

We never sell your personal information.

Data Security

We maintain administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Your Rights

Subject to applicable laws, you may request:

Access to your personal information
Correction of inaccurate information
Deletion where legally permitted
Withdrawal of consent where applicable

Cookies

Our website uses cookies to improve functionality and user experience.

You may disable cookies through your browser settings, although certain website features may not function properly.

Updates

This Privacy Policy may be updated periodically.

Contact

Email:
info@sophiexchange.com

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